Your privacy matters to us. This page explains exactly what personal data grand lotto collects, how we use it, and the rights you hold as a player in the Philippines. Please read it carefully before creating your account.
Last updated: June 2025 · Effective for all players in the Philippines
Grand lotto is committed to protecting the personal information of every player who uses our platform in the Philippines. This Privacy Policy describes the types of data we collect, the purposes for which we use it, and the safeguards we have in place to keep it secure. By registering an account or continuing to use the grand lotto platform, you acknowledge that you have read and understood this policy. We handle all personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. If you have any questions about how your data is handled, you can reach our support team through the contact details provided on the platform. We review and update this policy periodically to reflect changes in our services or applicable law, and the most current version will always be available on this page. Your continued use of the platform after any update constitutes your acceptance of the revised policy.
When you register an account with grand lotto, we collect personal information that is necessary to verify your identity and provide our services. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document as required under Philippine gaming regulations. We also collect financial information such as your preferred payment method details — including GCash or Maya account references — solely for the purpose of processing deposits and withdrawals. When you use our platform, we automatically collect technical data such as your IP address, device type, browser version, and session activity logs to ensure platform security and improve your experience. We may collect location data at the point of registration to confirm that you are accessing the platform from within the Philippines, in compliance with our licensing conditions. Any additional information you voluntarily provide — such as preferences or support enquiry details — is also stored securely and used only for the stated purpose. We do not collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance.
The personal data we collect is used exclusively to operate, maintain, and improve the grand lotto platform for players across the Philippines. Your identity information is used to verify your age and eligibility, process account registrations, and comply with anti-money laundering and responsible gaming obligations. Payment details are used solely to facilitate deposits, process withdrawal requests, and investigate any disputed transactions. Technical and session data helps us detect fraudulent activity, prevent unauthorised account access, and maintain the overall security of the platform. We may use your contact details to send you important account notifications, security alerts, or updates about changes to our terms or policies — we do not send unsolicited marketing messages without your explicit consent. Aggregated and anonymised usage data may be used internally to analyse platform performance and improve the overall player experience. We will never sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes.
Grand lotto does not share your personal data with third parties except in the limited circumstances described in this section. We may share information with trusted payment processors and identity verification service providers who assist us in delivering our services — these partners are contractually bound to handle your data securely and only for the specific purpose for which it was shared. We may disclose personal information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law, court order, or in connection with any legal proceedings. In the event of a business transfer, merger, or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We do not share your data with advertising networks, data brokers, or social media platforms for targeting or profiling purposes. Any third-party service provider we engage is subject to a data processing agreement that requires them to maintain appropriate security standards and use your data only as instructed by grand lotto. You will be notified of any material change to our data-sharing practices before it takes effect.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering regulations applicable in the Philippines. Technical logs and session data are retained for a shorter period, generally not exceeding twelve months, unless they are required in connection with an ongoing investigation or dispute. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request account closure, we will begin the data retention countdown from the date of closure, and you will be informed of the applicable retention period at that time. You may request confirmation of how long specific categories of your data will be retained by contacting our support team. We do not retain data beyond what is necessary for the purposes described in this policy or required by law.
As a data subject under the Philippine Data Privacy Act, you have a number of rights in relation to the personal information we hold about you. You have the right to be informed about how your data is collected and used, which is the primary purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you by submitting a written request to our support team. You also have the right to correct any inaccurate or incomplete information in your account profile at any time through the account settings or by contacting support. Where processing is based on your consent, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of processing carried out before the withdrawal. You have the right to request the deletion of your personal data, subject to our legal retention obligations described in the previous section. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to responding to all data rights requests within a reasonable timeframe and in accordance with applicable law.
Grand lotto uses cookies and similar technologies to ensure the platform functions correctly and to improve your browsing experience. Essential cookies are required for core platform functionality such as maintaining your login session and remembering your preferences — these cannot be disabled without affecting your ability to use the platform. We may use analytics cookies to understand how players navigate the site, which pages are most visited, and where technical issues occur; this data is collected in aggregated form and is not used to identify you personally. We do not use third-party advertising cookies or cross-site tracking technologies that would allow external parties to build a profile of your browsing behaviour. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may limit your access to certain features of the platform. A cookie consent notice is displayed on your first visit to the site, giving you the opportunity to review and adjust your preferences before any non-essential cookies are set. For more information about the specific cookies we use and their purposes, please contact our support team.
We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will notify registered players through an in-platform notice or by email to the address associated with your account. The updated policy will always display the effective date at the top of this page so you can easily identify when it was last revised. We encourage you to review this page periodically to stay informed about how we protect your information. If you continue to use the grand lotto platform after a revised policy has been posted, you are considered to have accepted the updated terms. If you do not agree with any changes, you should stop using the platform and contact support to arrange account closure. For any questions or concerns about this Privacy Policy, please visit our FAQ page or reach out to our support team directly.
Quick answers for players in the Philippines who want to know more about their data.
Yes. Grand lotto uses industry-standard encryption and secure server infrastructure to protect all personal data stored on our platform. Access to your account information is restricted to authorised personnel only, and all third-party service providers we work with are contractually required to maintain equivalent security standards. We conduct regular security reviews to identify and address potential vulnerabilities before they can affect our players. Your payment details are handled through certified payment processors and are never stored in plain text on our systems. If you ever suspect unauthorised access to your account, please contact our support team immediately so we can investigate and take appropriate action.
Yes, you have the right to request access to the personal data we hold about you under the Philippine Data Privacy Act. To submit a data access request, please contact our support team with your registered account details and a description of the information you would like to receive. We will verify your identity before processing the request to ensure your data is not disclosed to an unauthorised party. We aim to respond to all data access requests within a reasonable timeframe in accordance with applicable law. There is no fee for submitting a standard data access request, though we reserve the right to charge a reasonable administrative fee for excessive or repetitive requests.
No. Grand lotto does not sell, rent, or trade your personal information to advertisers, data brokers, or any other third party for commercial purposes. We do not use third-party advertising networks or cross-site tracking technologies that would allow external companies to profile your online behaviour. Your data is used solely to operate your account, process transactions, and improve the platform experience for players in the Philippines. Any data shared with service providers — such as payment processors or identity verification partners — is shared only for the specific purpose of delivering our services and is governed by strict data processing agreements. If you have concerns about how your data is being used, please review this full Privacy Policy or contact our support team.
You can request account closure and data deletion at any time by contacting our support team. Once your request is received, we will verify your identity and process the closure after completing any outstanding transactions or pending verifications. Please note that certain categories of data — such as transaction records and identity documents — must be retained for a minimum period as required by Philippine anti-money laundering regulations, even after your account is closed. Data that is no longer required for legal or regulatory purposes will be securely deleted or anonymised. If you are closing your account for responsible gaming reasons, we also encourage you to explore the self-exclusion options available on our Responsible Gaming page before submitting a deletion request.
Now that you know how grand lotto handles your information, you can play with confidence. Create your free account and enjoy a secure, mobile-first experience built for players across the Philippines.